Refund and Returns Policy

Effective Date: 02.02.2023

Thank you for shopping with Easyelecstore. We strive to provide high-quality antivirus software and computer accessories. Please read our refund and returns policy carefully to understand your rights and our procedures.

1. Returns Eligibility
  • Products must be returned within 30 days of the delivery date.
  • To be eligible for a return, items must be in unused, unopened, and original packaging.
  • Software products, including antivirus licenses or activation keys, are non-returnable and non-refundable once the license key has been delivered or activated.
  • Computer accessories may be returned only if they are defective, damaged during shipping, or incorrect items were sent.
2. Return Process
  • To initiate a return, please contact our Customer Service team at [contact email or phone number] within 30 days of receiving your order.
  • Provide your order number, product details, and reason for the return.
  • Our team will review your request and provide you with return instructions and an RMA (Return Merchandise Authorization) number if applicable.
  • Returns sent without prior authorization may not be accepted.
3. Refunds
  • Once we receive and inspect the returned items, we will notify you of the approval or rejection of your refund.
  • Approved refunds will be processed within 7-10 business days to the original payment method.
  • Shipping charges are non-refundable unless the return is due to our error (e.g., wrong or defective product).
  • For partial refunds or damaged items, we reserve the right to deduct a reasonable amount based on the condition of the product.
4. Exchanges

We do not offer direct exchanges. If you wish to exchange an item, please follow the return process and place a new order.

5. Damaged or Defective Items
  • If you receive a damaged or defective product, please notify us within 7 days of delivery.
  • We may ask for photos or other evidence of the damage or defect.
  • We will arrange a replacement or refund at no additional cost to you.
6. Shipping Costs for Returns

Customers are responsible for return shipping costs unless the return is due to our mistake or defective merchandise.

We recommend using a trackable shipping service to ensure your return reaches us safely.

7. Contact Us

For any questions regarding returns or refunds, please contact us at:

  • Email: customer@easyelecstore.com
    Address: 365 Shadow Wood Lane thomaston Georgia USA 30286

    Phone:+1-(857)-349-0135

Disclaimer

Easyelecstore has only used third-party trademarks, brand names, or logos for showing examples. It's important to remember that we never recommend using any specific product. Our job is only to market and sell our own products and services. We are very happy to be approved as authorized resellers of the items listed on our website. You can be assured that every product you buy from Easyelecstore comes with full support from the brand it belongs to. We always try to protect our customers by following the FTC's rules for mail, internet, or telephone order merchandise.Easyelecstore wants to make it clear that all registered trademarks, brand names, logos, business names, and product names belong solely to their respective owners. We want to make it clear that we are not claiming to be the owners of any company, brand, or product name.

Call Us Today
+1-857-349-0135 Call Us Today +1-857-349-0135